At Password Publishing House Pvt. Ltd., we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver both our physical and digital products.
Printed books and other physical products are shipped through India Post Speed Post or trusted courier partners, depending on the delivery location and service availability. Once your order has been dispatched, shipment tracking details (where available) will be shared via email or SMS.
Delivery times vary depending on the destination and the courier or postal service. While we strive to dispatch every order promptly, Password Publishing House Pvt. Ltd. cannot guarantee specific delivery dates and shall not be held responsible for delays caused by:
Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing the order.
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
If you receive a damaged package or product, please contact us within 24 hours of delivery with:
If an order is lost during transit, we will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution based on the courier's findings and policies.
Digital products, including eBooks, Digital School Resources (DSR), Learning Management System (LMS) access, TeachUs, Test Generator, and other online educational resources, are delivered electronically after successful payment and account activation. No physical shipment is required for digital products.
Password Publishing House Pvt. Ltd. is not responsible for any loss or inconvenience resulting from payment failures or transaction declines by banks, card issuers, payment gateways, or financial institutions, including but not limited to insufficient funds, exceeded credit limits, security verification failures, or regulatory restrictions.
Password Publishing House Pvt. Ltd. shall not be liable for delays, losses, or damages arising from events beyond our reasonable control, including failures of courier services, postal authorities, natural disasters, labour disputes, technical disruptions, government actions, or other force majeure events.
If you have any questions regarding shipping, delivery, or your order, please contact us:
Password Publishing House Pvt. Ltd.
Email: info@passwordpublishing.com
Website: https://passwordbooks.in